Return Policy

Return Policy

At Lunae Label, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, we are happy to assist you with a return.

Return Eligibility

Items must meet the following requirements:

• Returns must be requested within 30 days of receiving your order.

• Items must be unworn, unused, and in original condition.

• Items must include original packaging and tags.

• Sale items and final sale products may not be eligible for return.

How to Request a Return

To start a return, please contact our customer service team at:

support@lunaelabel.com

Please include your order number and the reason for your return.

Our team will review your request and provide further instructions.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

Approved refunds will be processed back to your original payment method.

Please allow several business days for your bank or payment provider to complete the transaction.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Exchanges

At this time, we recommend placing a new order for the desired item and returning the original item separately.

Contact Us

If you have any questions about returns, please contact:

support@lunaelabel.com